People forget. That is not a character flaw. It is the design.
The lighthouse keeper
For two centuries the lamp in a lighthouse was lit by a person. Keepers were careful people. They kept logs and followed rules. And still, now and then, a lamp went dark. Not from carelessness. From a fever, a storm, a night with no sleep, a moment of being human.
The lamps were automated, and fewer ships hit the rocks. Nobody blamed the keepers. The job was one a human should never have been asked to do alone.
A deadline is a lamp
A finance team runs on deadlines. GST on the twentieth. TDS on the seventh. Annual returns, payroll, a supplier who needs chasing on the fifteenth of every month. Each one is a lamp that has to be lit on time, every time, forever.
Today most of those lamps are lit by memory. A controller with a list in her head. A partner who knows the client will forget unless he calls. A sticky note on a monitor. It works until the day the person is tired, or on leave, or has three fires at once.
The reminder that saves the deadline is the one that arrives when the human is at their worst. That is exactly when a human reminder does not arrive.
Give the machine the remembering
A machine has no bad nights. It does not get bored of the fifteenth of the month. It sends the reminder, checks whether the document came in, and sends the next one. It records that it did, and it never decides to skip a month.
So the split is simple. The reminder is the job of the machine. The decision is yours. The machine chases the document. You decide whether the number in it is right. The machine flags the deadline. You decide what gets filed.
That is not less responsibility for the human. It is the same responsibility with the chasing removed.
What is left
When the remembering moves to the machine, the people stop apologising. The Sunday evening dread of having forgotten something goes quiet. What is left is the work only a person can do: reading, judging, signing.
When a deadline is missed because a person forgot, whose fault is it: the person, or the process that made a person the alarm clock?